Grw AI Inc Privacy Policy

Last updated: July 9, 2026

This privacy policy explains how Grw AI ("we," "us," or "our") collects, uses, stores, and protects the personal data we collect from you when you use our website (grw.ai) and our AI-powered sales platform services. Grw AI is an AI-powered sales platform that helps revenue teams accelerate performance through intelligent coaching, meeting analysis, and workflow automation. We are committed to protecting your privacy and handling your data with transparency and care.

What Data Do We Collect?

Grw AI collects the following categories of data:

• Personal identification information: Name, email address, phone number, job title, and company name.
• Account information: Login credentials, authentication tokens, and account preferences.
• Usage data: Information about how you interact with our platform, including meeting recordings, call transcripts, and coaching analytics.
• Calendar data: Calendar events and scheduling information accessed through integrations you authorize.
• Technical data: IP address, browser type and version, device information, operating system, and browsing patterns on our website.

How Do We Collect Your Data?

You directly provide Grw AI with most of the data we collect. We collect and process data when you: register for an account or subscribe to our platform services; connect third-party integrations (e.g., calendar, CRM, video conferencing tools); participate in meetings or calls that are recorded and analyzed by our platform; voluntarily complete a customer survey or provide feedback via email or through our platform; use or view our website via your browser's cookies; contact our support or sales teams.

Grw AI may also receive your data indirectly from: third-party integrations you authorize (e.g., Google Workspace, Microsoft 365, CRM platforms); your employer or organization administrator, if you use our platform through a business account; publicly available sources for business contact information.

Website visitor identification. When you visit our website, we use a third-party service that may identify business visitors by matching website activity to professional information such as name, company, job title, and business email, drawn from the provider's own data sources. We use this solely to understand business interest in our platform and to inform our sales outreach. To opt out, contact us at security@grw.ai.

How Will We Use Your Data?

Grw AI collects your data so that we can: provide, operate, and maintain our AI-powered sales platform and services; process your subscription and manage your account; analyze meetings, calls, and sales interactions to deliver coaching insights and performance analytics; improve, personalize, and expand our platform and services; communicate with you, including for customer service, updates, and informational purposes; send you product updates and service notifications; detect, prevent, and address technical issues and security threats; comply with legal obligations.

Grw AI uses third-party AI model providers (Large Language Models) to power core platform functionality. We make the following commitments regarding your data and AI:

• No training on your data: Your data is NOT used to train third-party AI models.
• No cross-customer training: Your data is NOT used to train models for other Grw AI customers.
• Provider commitments: All our AI providers have contractually committed to not training on customer data.

Grw AI uses the following categories of sub-processors:

• Cloud infrastructure providers (for hosting and data storage)
• AI/LLM providers (for meeting analysis and coaching features)
• Authentication providers (for secure sign-in)
• Analytics providers (for platform performance monitoring)

How Do We Store Your Data?

Grw AI operates on a fully managed cloud infrastructure. All infrastructure providers maintain SOC 2 Type II certification. We implement the following security measures:

• Encryption at rest (AES-256)
• Encryption in transit (TLS 1.2 or higher)
• Tenant isolation (multi-tenant architecture with Row-Level Security (RLS) and application-layer access controls (RBAC/ABAC))
• Access controls (administrative access restricted, all employees undergo background checks)
• Data classification (all customer data classified as Confidential or higher by default)

Grw AI will retain your data for as long as your account is active or as needed to provide our services. Upon account termination or upon request, Grw AI will dispose of customer data within 30 days, unless required by law to retain it longer.

Marketing

Grw AI may send you information about product updates, new features, and services. If you have agreed to receive marketing communications, you may opt out at any time. You can unsubscribe using the link in any marketing email, or contact us at security@grw.ai.

What Are Your Data Protection Rights?

Depending on your jurisdiction, you may be entitled to:

• the right to access
• the right to rectification
• the right to erasure
• the right to restrict processing
• the right to object to processing
• the right to data portability

If you make a request, we have one month to respond. Contact us at: Email: security@grw.ai. Address: 461 Bush Street, San Francisco, CA.

Your California Privacy Rights

If you are a California resident, the CCPA and CPRA provide additional rights:

• the right to know
• the right to delete
• the right to correct
• the right to opt out of the sale or sharing of personal information
• the right to non-discrimination

We do not sell your personal information for money. We may share limited personal information with third-party service providers as described in this policy. To opt out, contact security@grw.ai.

To exercise these rights, contact security@grw.ai or write to 461 Bush Street, San Francisco, CA. We respond to verifiable requests within 45 days.

Cookies

We use essential/functionality cookies, analytics cookies, and advertising cookies to improve your experience, understand usage, and remember preferences. You can manage or disable cookies in your browser settings, though some features may not function.

Changes to Our Privacy Policy

Grw AI keeps its privacy policy under regular review. This privacy policy was last updated on July 9, 2026.

How to Contact Us

Email: security@grw.ai. Address: 461 Bush Street, San Francisco, CA.

For complaints you may contact the relevant data protection authority (NZ: Office of the Privacy Commissioner, privacy.org.nz, 0800 803 909; California: California Attorney General's Office, oag.ca.gov/privacy, (916) 210-6276).

Compliance note: Grw AI is committed to compliance with the New Zealand Privacy Act 2020 and the CCPA/CPRA.